From: <נשמר על-ידי Microsoft Internet Explorer 5>
Subject: MSN Hotmail - More Useful Everyday
Date: Wed, 10 Mar 2004 23:52:58 +0200
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD><TITLE>Sierra Planet - King's Quest 8 Game =
Problems</TITLE><!-- This is the technical game problems page for King's =
Quest 8 Mask of Eternity by Roberta Williams. -->
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<META content=3Dhttp://www.sierraplanet.com/kingsquest8/problems.html =
name=3Durl>
<META=20
content=3D"This is the technical game problems page for King's Quest 8 =
Mask of Eternity by Roberta Williams."=20
name=3Ddescription>
<META=20
content=3D"sierra planet, kimmie, kimmie's, king's quest 8, king's quest =
viii, mask of eternity, technical, game, problems, glitches, freezes, =
bugs, error messages, patches, patches, updates, troubleshooting, =
installation, manual, game manual, sierra technical service, sierra =
customer service, roberta williams, anthology, homepage, sierra, games, =
game"=20
name=3Dkeywords>
<META content=3Dgeneral name=3Drating>
<META content=3Dglobal name=3Ddistribution>
<META content=3D"Sierra Planet - sierraplanet@sierraplanet.com" =
name=3Dauthor>
<META=20
content=3D"This page is copyrighted =A9 1999-2002 by Sierra Planet. All =
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<META content=3D"1 January 2002 - 12:00:00" name=3Dmodified>
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border=3D0></TD>
    <TD>
      <CENTER><IMG height=3D15 alt=3D"Divider Bar"=20
      src=3D"http://www.sierraplanet.com/graphics/divider.gif" =
width=3D500=20
      border=3D0><BR><IMG height=3D64=20
      alt=3D"Sierra Planet - King's Quest 8 Game Problems"=20
      src=3D"http://www.sierraplanet.com/kingsquest8/gametitle.gif" =
width=3D370=20
      border=3D0><BR><IMG height=3D46=20
      alt=3D"Sierra Planet - King's Quest 8 Game Problems"=20
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width=3D337=20
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      <P><FONT face=3D"arial, helvetica, verdana, sans-serif" =
size=3D2>Sierra's=20
      <I>King's Quest 8: Mask of Eternity</I> contains many bugs and has =
given=20
      players a good number of problems with their computers. It is =
recommended=20
      that when playing the game under Windows, no other programs should =
be=20
      running, such as screensavers, virus protection, etc. If the game =
is=20
      crashing and it seems like the patches are not working, try =
reinstalling=20
      the game. Currently, this game does not support gamepads or =
joysticks, and=20
      may have problems at higher resolutions such as 800x600. I have =
not heard=20
      of a version for Macintosh computers. If you need saved games, =
they are on=20
      the goodies page. There are three patches and an online technical =
document=20
      for this game.=20
      <P>
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        <TR>
          <TD align=3Dmiddle bgColor=3D#336699><FONT=20
            face=3D"arial, helvetica, verdana" color=3D#ffffff =
size=3D2><B>KING'S=20
            QUEST 8 INSTALLATION REQUIREMENTS</B></FONT> =
</TD></TR></TBODY></TABLE>
      <P>Pentium 166 with 32 MB of RAM<BR>400 MB of free hard drive =
space=20
      (before install)<BR>4X CD-ROM drive<BR>Windows 95 or 98<BR>DirectX =

      compatible SVGA (640 x 480 x 16-bit High Color) video =
card<BR>DirectX=20
      compatible sound card<BR>Mouse and Keyboard=20
      <P>However, this is a game where it is best to have at least a =
Pentium 266=20
      with 64 MB of RAM and 3D accelerator card (3Dfx or Direct3D) to =
work well=20
      and eliminate some technical errors. Many people have had tons of =
problems=20
      running the game with just the minimum requirements.=20
      <P>
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          <TD align=3Dmiddle bgColor=3D#336699><FONT=20
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size=3D2><B>KING'S=20
            QUEST 8 INSTALLATION PROCEDURES</B></FONT> =
</TD></TR></TBODY></TABLE>
      <P>Insert the CD into your CD-ROM drive. At the King's Quest Mask =
screen=20
      there will be the options to INSTALL or EXIT. Select INSTALL. If =
this=20
      screen does not automatically load, you can install the program by =

      clicking on START button, Run... and then typing D:\SETUP.EXE and =
clicking=20
      OK. If your CD-ROM drive is a letter other than D, substitute the=20
      appropriate drive letter. Sierra highly recommends to go ahead and =

      auto-update the game, so that the latest patches are installed to=20
      eliminate a great number of errors.=20
      <P><B>UNINSTALLATION OR REINSTALLATION PROCEDURES</B>:=20
      <P>There is a certain procedure needed to completely uninstall the =

      program. If the game is crashing and it seems like the patches are =
not=20
      working, try reinstalling the game. However, many players have =
tried to=20
      reinstall the game for whatever reason and suddenly came into =
problems=20
      because they are not reinstalling it correctly.=20
      <P><B><U>TO UNINSTALL THE GAME</U></B>:=20
      <OL>
        <LI>In the MASK folder, there is a SAVE folder with all your =
saved=20
        games. Move that folder to another place. This step is to keep =
your=20
        saved games from being deleted. If you do not want your saved =
games,=20
        then leave the SAVE folder where it is.=20
        <LI>Uninstall the game using the Sierra Utilities program. This =
program=20
        should be the SUTIL32.EXE program in the C:\PROGRAM FILES\SIERRA =
ON-LINE=20
        directory or in one of the Start Program menus. If this program =
is not=20
        working for some reason, you can try uninstalling the game from =
the=20
        Windows Control Panel. In Control Panel, select Add/Remove =
Programs and=20
        select Mask of Eternity.=20
        <LI>The uninstall program will probably not get rid of all the =
files, so=20
        the next step is to delete the MASK folder completely from the =
hard=20
        drive. Find this folder (usually C:\SIERRA\MASK) using My =
Computer or=20
        Windows Explorer and delete it and all of its remaining files=20
        completely. </LI></OL><B><U>TO REINSTALL THE GAME</U></B>:=20
      <OL>
        <LI>Uninstall the program completely. See the above procedures. =
Nothing=20
        should be left, not even the MASK folder.=20
        <LI>Reinstall the game again. If you get any messages asked to =
overwrite=20
        any files, then the game was not completely deleted. The game =
must be=20
        completely deleted from your hard drive to eliminate errors.=20
        <LI>Once the game is reinstalled, install the latest patch =
called=20
        MOE13FG.EXE. This should be the only patch installed in the =
game.=20
        <LI>Now move back any saved games you had before into the SAVE =
subfolder=20
        of the MASK folder.=20
        <LI>Now start the game. </LI></OL>
      <P>
      <TABLE cellSpacing=3D0 width=3D"100%" border=3D0>
        <TBODY>
        <TR>
          <TD align=3Dmiddle bgColor=3D#336699><FONT=20
            face=3D"arial, helvetica, verdana" color=3D#ffffff =
size=3D2><B>KING'S=20
            QUEST 8 GAME PATCHES</B></FONT> </TD></TR></TBODY></TABLE>
      <P>Sierra has three patches for <I>King's Quest 8</I>, but =
currently only=20
      the latest patch is on Sierra's website. The reason is that the =
latest=20
      patch is supposed to be able fix all the problems that the =
previous two=20
      patches were programmed to fix plus extra problems. I have =
included all=20
      three patches that Sierra ever put out because some people have=20
      experienced problems with the latest patch. I believe the =
auto-update=20
      option in the Sierra Utilities only downloads and installs the =
latest=20
      patch. If you install a patch and decide to either reinstall it or =
install=20
      a newer version of the patch over it, you may experience some =
problems. It=20
      is best to uninstall and reinstall the game, and then install the =
specific=20
      patch you want if this happens.=20
      <P>This patch specifically fixes the feather of truth bug in the =
Dimension=20
      of Death. Almost every game has this bug, where after Connor gets =
the=20
      feather, the game locks-up, crashes, and/or Connor cannot leave =
the Hall=20
      of War through the portal.=20
      <UL>
        <LI><A =
href=3D"http://www.sierraplanet.com/downloads/kq8patch1.exe">KING'S=20
        QUEST 8 PATCH 1</A> - KQ8PATCH1.EXE - 97.8 KB</LI></UL>This =
patch fixes=20
      the feather of truth bug that the first patch fixes plus other =
stuff:=20
      elevator operation problems between the Barren Region and the =
Frozen=20
      Reaches, difficulties moving Connor over ramps after jumping, =
problems=20
      crossing the solved lava tile puzzle in the Barren Region, =
problems with=20
      the left door in the Swamp containing the hand print, a potion of=20
      protection will no longer interfere with picking up a new piece of =
armor=20
      and increasing armor statistics, game crashes when an inventory =
item was=20
      used while Connor was describing it, Connor falling off the hill =
above the=20
      Basilisk if he went away from the attack position while in first =
person=20
      view, game crashes when Connor enters the Mask Altar room and =
stops at the=20
      bottom of the stairs.=20
      <UL>
        <LI><A =
href=3D"http://www.sierraplanet.com/downloads/kq8patch2.exe">KING'S=20
        QUEST 8 PATCH 2</A> - KQ8PATCH2.EXE - 466.0 KB</LI></UL>This =
patch can be=20
      installed in English, French, or German. It fixes all the problems =

      mentioned in the previous two patches plus other stuff: enables =
Connor,=20
      Monster, Character, and Object shadows for Direct3D, supports =
translucent=20
      polygon rendering for Direct3D, addresses random crash in shadow =
code,=20
      addresses problems with incorrect perspective texture rendering in =

      Direct3D.=20
      <UL>
        <LI><A =
href=3D"http://www.sierraplanet.com/downloads/kq8patch3.exe">KING'S=20
        QUEST 8 PATCH 3</A> - KQ8PATCH3.EXE - 990.0 KB</LI></UL>Download =
the patch=20
      you need onto a floppy disk. Note that all the patch files are =
password=20
      protected to help prevent direct linking. Please <A=20
      onclick=3D"alert(passwords); return false;"=20
      =
href=3D"http://www.sierraplanet.com/kingsquest8/technical.html#">click=20
      here</A> for the current username and password needed to download =
the=20
      patch.=20
      <P>Once it is downloaded, run the program like any other =
installation=20
      program. For this patch, unzip all the files to the same folder as =
your=20
      <I>King's Quest 8</I> game. Then read the README.TXT or README.BAT =
file=20
      and follow the instructions. Once the patch is installed, restart =
the=20
      computer and play the game normally. You no longer need the patch =
program,=20
      so just delete it off your floppy disk.=20
      <P>
      <TABLE cellSpacing=3D0 width=3D"100%" border=3D0>
        <TBODY>
        <TR>
          <TD align=3Dmiddle bgColor=3D#336699><FONT=20
            face=3D"arial, helvetica, verdana" color=3D#ffffff =
size=3D2><B>KING'S=20
            QUEST 8 TECHNICAL DOCUMENT</B></FONT> =
</TD></TR></TBODY></TABLE>
      <P>Sierra has composed an online technical troubleshooting =
document for=20
      <I>King's Quest 8</I>. In this document, you can find information=20
      concerning the following problems plus other technical tips:=20
      <UL>
        <LI>When installing the game, you receive an out of available =
space on=20
        destination drive error message.=20
        <LI>An error message at the end of installation says that "some =
files=20
        could not be verified."=20
        <LI>Information about DirectX drivers.=20
        <LI>Mask quits to Windows, gives a black screen, or an error of =
an=20
        "invalid page fault" after any "loading" screen.=20
        <LI>Your computer fails the sound card test, you cannot hear the =
voice=20
        in the Wave test, or you get no sound in the game.=20
        <LI>You have choppy, bad, static sound or no sound at all.=20
        <LI>You experience "flashing" screens in either the menu or the =
game=20
        while using a Voodoo2 card.=20
        <LI>The option for Direct 3D is not available in the Graphics =
Option.=20
        </LI></UL>Click here to view Sierra's <A=20
      href=3D"http://www.sierraplanet.com/kingsquest8/techdoc.html"=20
      target=3D_new>KING'S QUEST 8 TECHNICAL DOCUMENT</A>.=20
      <P>Note that these technical documents are rather outdated, and =
Sierra is=20
      no longer updating them. In fact, Sierra Planet was lucky enough =
to save a=20
      copy of the document before Sierra deleted all of them. If your =
problem is=20
      not listed there or not resolved, check out Sierra's technical =
support=20
      knowledge base for more updated information.=20
      <P>
      <TABLE cellSpacing=3D0 width=3D"100%" border=3D0>
        <TBODY>
        <TR>
          <TD align=3Dmiddle bgColor=3D#336699><FONT=20
            face=3D"arial, helvetica, verdana" color=3D#ffffff =
size=3D2><B>KING'S=20
            QUEST 8 OTHER GAME PROBLEMS</B></FONT> =
</TD></TR></TBODY></TABLE>
      <P>This is a list of problems I know of and/or have experienced =
for myself=20
      when playing this game. I will hopefully expand this section as I =
become=20
      aware of any other problems with the game. If you have not run =
scandisk or=20
      defragment your hard drive lately, doing so may help.=20
      <UL>
        <LI>For some people, the crashes later in the game can be =
attributed to=20
        a virtual memory swap file being less than 50 MB. You can =
configure this=20
        by going to Windows Control Panel, selecting System Properties, =
and=20
        choosing Performance Tab. This size also must be controlled by =
Windows.=20
        It is also a good idea to make sure your hard drive free space =
is=20
        unfragmented, so the swap file can grow. Run the defragment or=20
        defragmenter program to unfragment your hard drive. This is a =
problem=20
        that likes to get worse as you get farther into the game if left =

        unfixed.=20
        <LI>You need at least DirectX 6.0 drivers fully installed on =
your=20
        system. Some other programs may install older versions of =
DirectX over=20
        your existing new version, so beware! Some of the later worlds =
in the=20
        game are more sensitive to driver issues than earlier worlds, so =
this=20
        problem may not happen right at the start. The <I>Mask of =
Eternity</I>=20
        CD-ROM has an installation program for DirectX 6.0 for you to =
manually=20
        install.=20
        <LI>When viewing the intro, ending, or any middle movies, you =
suddenly=20
        get a "can't find vids:iv50 compressor" error message and a =
blank=20
        screen. There have been problems with the installation program =
not=20
        correctly installing the <A=20
        =
href=3D"http://www.sierraplanet.com/downloads/iv5setup.exe">Indeo Video=20
        Codec Drivers</A> onto the computer system. You will need to =
manually=20
        reinstall the drivers yourself. Download the 5.0 version driver =
above,=20
        run, and install it. Please <A onclick=3D"alert(passwords); =
return false;"=20
        =
href=3D"http://www.sierraplanet.com/kingsquest8/technical.html#">click=20
        here</A> for the current username and password needed to =
download the=20
        patch.=20
        <P>If you get an access denied error, exit the installation, go =
into=20
        Windows Explorer and select "Arranged Icons -- By Name" from the =
VIEW=20
        menu. Go to the ..\Windows\System directory and scroll down =
until you=20
        see a file called IR32_32.DLL. Right-click once on this file and =
choose=20
        "Properties." At the bottom of the "General" tab, make sure the =
file=20
        attribute is set to Archive. (If it is set to read-only, change =
it to=20
        Archive.) Repeat this procedure for each of the Indeo software =
files on=20
        your system. If Windows Explorer is configured to "view by name" =
all of=20
        the Indeo software files will be listed in order starting with=20
        IR32_32.DLL. Now try reinstalling the Indeo software. =
</P></LI></UL>
      <P>
      <TABLE cellSpacing=3D0 width=3D"100%" border=3D0>
        <TBODY>
        <TR>
          <TD align=3Dmiddle bgColor=3D#336699><FONT=20
            face=3D"arial, helvetica, verdana" color=3D#ffffff =
size=3D2><B>OTHER=20
            CONTACT INFORMATION</B></FONT> </TD></TR></TBODY></TABLE>
      <P>If you need more technical support, then try posting your =
problem over=20
      on Sierra's <A =
href=3D"http://community.sierra.com/WebX?14@@.ee6b51b"=20
      target=3D_new>King's Quest Forums</A> or on the <A=20
      href=3D"http://www.sierraplanet.com/forums/index.html" =
target=3D_new>Sierra=20
      Planet Forums</A>. More experienced players might be able to help =
you out=20
      relatively quickly. If they cannot help you, then try contacting =
Sierra's=20
      <A href=3D"http://www.sierra.com/support/techsupport.php"=20
      target=3D_new>Technical Support Service</A> and fill out a =
questionnaire=20
      form about your problem. Technical Service is extremely busy, so =
it may=20
      take a while before you get an answer. If you can afford it and =
cannot=20
      wait, personally phoning technical service can be much quicker.=20
      <P>If you have customer service questions, try looking at Sierra's =
<A=20
      href=3D"http://www.sierra.com/support/index.php" =
target=3D_new>Customer=20
      Service</A> for FAQ information about:=20
      <UL>
        <LI>Sierra's 30-Day No Risk Guarantee=20
        <LI>Exchanges and Refunds=20
        <LI>Game Replacement Policy=20
        <LI>Manual Replacement Policy </LI></UL>Mask of Eternity was =
never=20
      released on floppy diskette, only CD-ROM, and the game fits on one =
CD-ROM=20
      only. Sierra only released the game for Windows PC and not for =
Macintosh.=20
      <P><!-- This is the start of the home back button and bullet =
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